Cherry Knolls Veterinary Clinic (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at https://cherryknollsveterinaryclinic.com, contact us by phone, email, or text message, or interact with our online tools and communications platforms.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website.
This policy applies to residents of the United States. It is intended to comply with all applicable US state consumer privacy laws.
We collect information you voluntarily submit through our website or by contacting us directly, including:
Form submissions are delivered to us by email. We do not store form submission data in a website database.
When you visit our website, certain technical information is collected automatically, including:
This information is collected through website analytics tools and tag management infrastructure. It is used to understand website performance, improve user experience, and measure the effectiveness of our online presence.
When you communicate with us by phone, text message, or through automated communication tools, we may collect:
We use the information we collect for the following purposes:
We may send text messages to your mobile phone number for appointment reminders, recall notices, follow-up care communications, and responses to inquiries you initiate by text.
By providing your mobile phone number and consenting to text communications, you agree to receive text messages from us. Message and data rates may apply depending on your mobile carrier plan.
To stop receiving text messages from us, reply STOP to any text message we send. To request help or information about our text messaging program, reply HELP. You may also opt out by any other reasonable method, including contacting us directly by phone or email. We will process opt-out requests within ten business days.
We do not use text message contact lists for marketing purposes unrelated to your care or service relationship with our clinic.
Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us recognize your browser and remember certain information. We use the following categories of cookies:
Required for the website to function. These cookies cannot be disabled. They enable core functionality such as security, page navigation, and access to secure areas of the site.
Used to understand how visitors interact with our website. Information collected is aggregated and anonymous. These cookies help us count visits, identify traffic sources, and understand which pages are most and least visited. Your consent is required before these cookies are set.
Used to display relevant advertising to users who have previously visited our website. These cookies track browsing activity across websites to enable our advertising partners to show you relevant ads based on your interests. Your consent is required before these cookies are set.
When you first visit our website, you will be presented with a cookie consent notice. You may accept all cookie categories, accept only essential cookies, or customize your preferences. Cookie consent infrastructure on this website is configured by VSA Vet Media Inc., our website development and digital marketing partner.
You may update your cookie preferences at any time by clicking the cookie settings link available on our website. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Our website recognizes Global Privacy Control (GPC) and similar universal opt-out mechanisms (UOOM) transmitted by your browser or browser extension. Where applicable law requires it, we treat a valid GPC signal as an opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. This applies to the extent required by the laws of your state of residence.
We use online advertising services, including search advertising and social media advertising platforms, to promote our clinic to potential and existing clients. As part of these services, we may display ads to users who have previously visited our website. This is known as remarketing or retargeting.
Our advertising partners may place cookies on your device to identify your browser across websites and serve you relevant ads. No personally identifiable information such as your name, phone number, or email address is shared with advertising platforms through this process. Advertising is targeted to users within our local service area only. We do not engage in national or international audience targeting.
To opt out of interest-based advertising, you may use the following resources:
Google Ads Settings: https://www.google.com/settings/ads
Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org/
Please note that opting out does not prevent you from seeing ads. It means the ads you see will not be based on your browsing history.
We work with third-party service providers to operate our website and deliver our services. We share only the information necessary for each provider to perform their specific function. We describe our third-party providers by the functional category of service they perform, not by vendor name:
We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes.
Under applicable US state consumer privacy laws, sharing personal information with advertising platforms for cross-context behavioral advertising may constitute “sharing” of personal information even where no monetary exchange occurs. You may opt out of this sharing as described in Sections 5.3 and 5.4 of this policy.
No artificial intelligence system is used to make veterinary medical decisions, diagnoses, or care recommendations. All veterinary care decisions are made exclusively by our licensed veterinary professionals.
Calls to and from our clinic may be recorded for quality assurance and training purposes. Call recordings may be processed by AI-assisted tools for voicemail transcription, call categorization, and service quality review. By calling our clinic, you consent to the recording of the call.
Colorado is a one-party consent state. Calls are recorded in compliance with applicable Colorado law.
We use automated communications tools that may include AI-assisted features for:
You may opt out of automated communications by contacting us directly or by responding to any automated message with a stop or opt-out request.
Our website or phone system may use AI-assisted chat or automated response tools. Where required by applicable law, these interactions are disclosed to users as automated. We use AI interaction tools in compliance with applicable law.
You may request information about how AI-assisted tools have processed your personal information by contacting us using the information in Section 16. We will respond within the timeframe required by the applicable state statute.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmitted between your browser and our server.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
Depending on your state of residence, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information in Section 16. We will respond within the timeframe required by the applicable state statute. We may need to verify your identity before fulfilling your request.
You may also designate an authorized agent to submit a rights request on your behalf. We may require written authorization or proof of legal authority before processing a request submitted by an agent.
To opt out of the sale or sharing of your personal information, you may use the “Do Not Sell or Share My Personal Information” link available on our website, use a Global Privacy Control browser signal, or contact us directly.
We may share your personal information in the following circumstances:
We do not sell your personal information to data brokers or third parties for their own independent use.
Under applicable US state consumer privacy laws, sharing personal information with advertising platforms for cross-context behavioral advertising may constitute “sharing” of personal information. You have the right to opt out of this sharing as described in Sections 5.3 and 5.4.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly.
If you believe we may have collected information from a child under 13, please contact us using the information in Section 16.
Our website may contain links to external websites that we do not own or operate. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any external site you visit.
We are not responsible for the privacy practices or content of external websites linked from our site.
Meta / Facebook Disclaimer: Our website uses social media features provided by Meta Platforms, Inc. These features may collect information about your visit, including your IP address and the pages you visit, and may set cookies to enable the feature to function. Your interactions with these features are governed by the privacy policies of Meta Platforms, Inc. We are not responsible for Meta’s data collection or use practices. You can review Meta’s data policy at meta.com/privacy.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Veterinary medical records are retained in accordance with applicable state veterinary practice regulations. Website analytics data and advertising data are retained in accordance with the standard retention practices of the respective platforms.
When personal information is no longer needed, we delete or anonymize it in accordance with our internal data handling procedures.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this policy and post the revised policy on our website.
We encourage you to review this policy periodically. Your continued use of our website after any changes become effective constitutes your acceptance of the revised policy.
This website is designed, built, and maintained by VSA Vet Media Inc., a veterinary-focused digital marketing agency. VSA Vet Media Inc. acts as a service provider to Cherry Knolls Veterinary Clinic for the purpose of website development and maintenance, search engine optimization, digital advertising, and social media management.
In its role as service provider, VSA Vet Media Inc. may access personal information collected through this website solely to perform services on our behalf. VSA Vet Media Inc. is contractually prohibited from using your personal information for any purpose other than providing services to Cherry Knolls Veterinary Clinic.
For purposes of the California Consumer Privacy Act and similar US state consumer privacy laws, VSA Vet Media Inc. is a service provider and not an independent data controller with respect to information collected through this website.
To exercise your privacy rights, ask questions about this policy, or submit a privacy-related request, please contact us:
Cherry Knolls Veterinary Clinic
7300 S. Colorado Blvd.
Centennial, CO 80122
Phone: (303) 779-1170
Email: welovepets@cherryknollsvet.com
Website: https://cherryknollsveterinaryclinic.com
We will respond to privacy rights requests within the timeframe required by the applicable state statute.
